COMMUNITY RESOURCE GUIDE

Our partner organizations across the Dallas area are also committed to supporting you with your needs. Please check back regularly as we continue to expand and update this resource list.

CHILDCARE & WELLBEING

CDC – Resource for Children
Children are more vulnerable than adults in emergency situations. Take steps to protect children. Learn how to help children cope. For more information, call 800-232-4636.

Childcare Group
Childcare Group is providing parents with Coronavirus Information and updates including working through the Child Care Assistance (CCA) changes regarding childcare attendance and how to continue to receive subsidies and childcare during this time.

Dallas ISD
Dallas ISD plans to open select elementary schools as emergency childcare centers. Please reference the memo for more information.

Frontline Child Care
Expedited, priority childcare resources from the State of Texas for Frontline Essential Workers. For more information, visit their website at https://frontlinechildcare.texas.gov.

YMCA of Metropolitan Dallas
YMCA is offering limited childcare to those who serve as first responders, medical professionals, government officials, and those who continue their work during this challenging time.  Hours are 7:30am – 5:30pm for children ages 5 – 12 at their locations across Dallas.  Sign up using this link.

DOMESTIC VIOLENCE

National Domestic Violence Hotline
National Domestic Violence Hotline can help victims, survivors of domestic violence. Call 1-800-799-7233 to speak with an advocate.

EDUCATION

Dallas Public Libraries
The library has substantially increased its Ebook and Audiobook holdings on Hoopla and Overdrive.  Additionally, databases including ReferenceUSA, Lynda.com, and DemographicsNow, are now available online.  These great resources are available to all Dallas Library account holders.

FAMILY ESSENTIALS & SUPPLIES

Bridges’ Community Diaper Pantry
Provide emergency assistance of diapers, wipes, clothing and health products. Mothers, Fathers, and Adoptive Parents are being equipped through parenting education classes, supported through counseling, and prepared during certified childbirth classes. Call or text 469.272.4441.

Expensify
Expensify matches SNAP grocery purchases up to $50 per family (one time). Email [email protected] for more information.

I Look Like Love
Our partner I Look Like Love offers emergency supplies of diapers and wipes to caregivers and parents.

Interfaith Family Services
Interfaith remains open during this time for urgent services such as childcare, transitional housing for homeless families, distribution of food via the food pantry, and access to rent and utility assistance for those who need it.  For more information, call 214.827.7220.

FOOD

Brother Bill’s Helping Hand
Located at 3906 North Westmoreland Road, Dallas, TX, 75212, this food pantry is offering a drive through pantry. For more information, call 214-638-2196.

Catholic Charities
Catholic Charities Dallas has a food pantry at their main office located at 1421 West Mockingbird Lane, Dallas TX 75247 open for service Mondays and Thursdays from 8am to 1pm. For more information, email [email protected].

CitySquare
Located at 1610 S. Malcolm X Blvd. Dallas, TX, 75226, the CitySquare drive-thru/walk-up pantry is available Tuesday-Friday 9am-1pm.  For more information, call 214-823-8710.

IL Texas Schools
On Tuesdays and Fridays, free breakfast and lunch meals from IL TEXAS schools are being distributed at 1pm – 1:30pm at Meadow Creek Park, 1400 Uhl Road, DeSoto. They provide 4 days of food on each delivery day. Anyone wishing to receive the free meals, please show up. You do not have to have children that attend ILT. You do not have to have children at all.

Irving Cares
Irving Cares is offering food pantry services Monday, Tuesday, Friday 9am-1pm; Thursday 1-4pm.  For more information, call (972) 721-9181 or email [email protected].

Minnie’s Food Pantry
Minnie’s Food Pantry has partnered with Plano ISD to provide meals and prepackaged boxes. For more information, call 972-596-0253.

North Texas Food Bank
NTFB can assist with finding food banks. Some pantries open and ready to serve those affected by COVID-19 include:

The Harvest Food Project: harvestproject.co/partners
Mesquite Food Pantries: foodpantries.org/ci/tx-mesquite
Garland Food Pantries: foodpantries.org/ci/tx-garland
Dallas Food Pantries: foodpantries.org/ci/tx-dallas

Salvation Army Drive-Through Grocery Services
The Salvation Army of North Texas is operating 13 drive-through grocery service locations in Collin, Dallas, Denton, Ellis and Tarrant counties to support families experiencing a loss in income or lowered wages due to the coronavirus outbreak. To serve anyone that presents a need, income verification and other typical requirements for assistance have been suspended. Food pantries will continue to operate without disruption. To find a list of drive-through grocery service locations and hours of operations, please visit www.salvationarmydfw.org/

Sharing Life Community Outreach
Sharing Life is providing a drive-thru pantry Tuesdays 9-11am and 2-4pm/ Thursdays 9-11 am and 5-7 pm Fridays.  For SENIORS ONLY – 9am-12 pm Balch Springs location (2919 Balch Springs Rd, Balch Springs, TX 75180) Wednesdays and Thursdays from 10am-12pm and 3-5 pm. 

HEALTHCARE

CHRIST’S Mother Frances Hospital

COVID-19 Hotline, open 24/7 for anyone who believes they may be infected with COVID -19 Can call Hotline for more information and next steps.  Call 800-458-4559 or 903-439-4053 or 903-885-07671.

Dallas County COVID-19 Testing Sites
Dallas County implemented two drive through testing sites for individuals who meet certain criteria, including a fever above 99.5 degrees, a first responder, a healthcare worker, or a DART driver.  Locations are:  1)  American Airlines Center (Parking Lot E) from 8:00am to 8:00pm daily, and 2) Ellis Davis Field House on South Polk Street from 8:00am to 8:00pm until supplies run out.  Call 877-605-2660 for more information.

MD Medical Group
Starting 3/23/20, MD Medical Group has implemented 6 drive-through COVID-19 testing locations across DFW for adults and children 2 years and older. Locations in Dallas, Plano, Irving, and Fort Worth.  For more information, call or text 888-776-5252, Monday to Friday 8am – 5pm. 

Parkland Hospital – Drive Through Testing
Parkland implemented drive through COVID-19 testing by appointment only for current Parkland patients who meet the medically necessary criteria with a Parkland physician’s order. Parkland patients can contact the COVID-19 Patient Line at 214-590-8060. At this time, this service is only available to current Parkland patients. Unscheduled, drop-in appointments for the general public will not be available at this time.

Saint Vincent de Paul of North Texas
Saint Vincent de Paul continues to fill free medications with our charitable pharmacy.  Call 469-607-0909 for more information.

Tarrant County Public Health
24/7 COVID-19 Hotline at 817-248-6299 for updated information, open to anyone in the service area.  Available in English and Spanish.  

Texas Health and Human Services
For more information regarding best practices and prevention tips, please consult the Texas Health and Human Services COVID-19 page.

Medicaid and SNAP benefits will automatically be renewed so existing clients can maintain uninterrupted coverage during the COVID-19 public health crisis.  Visit www.yourtexasbenefit.com for up to date information regarding state benefit assistance.

INTERNET & TECHNOLOGY ACCESS

AT&T
As of March 13, 2020, and for the next 60 days, AT&T will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic. All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. AT&T will continue to offer internet access for qualifying limited income households at $10 per month through Access from AT&T program. Eligibility to Access has been expanded to households participating in the National School Lunch Program and Head Start. If you find yourself in financial trouble and unable to pay your bill, please contact them at 800-288-2020.

Comcast
Low-income families in the Comcast service area can sign up for 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Also, Comcast is increasing Internet speeds for the Internet Essentials service from 15/2 Mbps to 25/3 Mbps for all new and existing customers, which will be the speed of the service going forward. To sign up, applicants can simply visit www.internetessentials.com. There are also two dedicated phone numbers 855-846-8376 for English and 855-765-6995 for Spanish. 

Sparklight
Sparklight has made unlimited data available on all internet services for the next 30 days. Late fees are waived for customers for the next 60 days. Customers who call to make arrangements can obtain payment deferrals. Sparklight’s Wi-Fi hotspots are open to the public across Sparklight’s footprint. Customers can call 877-692-2253.

Spectrum Internet
Spectrum is offering free internet access for 60 days for households with a K-12 or college student. To enroll call 855-243-8892. Installation fees will be waived for new student households.

Suddenlink by Altice
For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice USA is offering its Altice Advantage 30 Mbps broadband solution for free for 60 days to new customer households within our their footprint. Eligible households interested in this solution can call 888-633-0030 to enroll in the Suddenlink region, which includes Texas.

MENTAL HEALTH

Center for Traumatic Stress
Great guide to help homebound children during the COVID-19 outbreak.

Harris County Mental Health Support Hotline
Though located in Harris County, this organization has opened up their hotline to all of Texas. Open 24 hours7 days a week and staffed by professionals certified in mental health. The service is free to all and available in both English and Spanish.

National Alliance on Mental Illness Helpline
Provide resources if experiencing anxiety or loneliness or disconnection. Information about free health care clinics, help lines, personal or small business financial assistance. Call 800-950-6264 or OR TEXT “NAMI” TO 741741.

National Child Traumatic Stress Network
NCTSN offers an extensive guide for parents/caregivers to helping families cope with the coronavirus.

National Suicide Prevention Lifeline
Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.  Call 800-273-8255. For Spanish speakers, call 888-628-9454.

Substance Abuse and Mental Health Services Administration
Disaster distress helpline provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor.  For Spanish speakers, call 800-985-5990 and press “2”.

SAMSA also provides a good behavior health guide on tips for social distancing, quarantine, and isolation during an infectious disease outbreak.

Texas Health and Human Services
Texas Health and Human Services provides a COVID-19 Mental Health Support Line 24 hours a day, 7 days a week. For help call 833-986-1919.

MORTGAGE SUPPORT

Department of Housing and Urban Development
Effective March 18, 2020, HUD authorized the Federal Housing Administration (FHA) to implement an immediate foreclosure and eviction moratorium for single family homeowners with FHA-insured mortgages for the next 60 days.

Fannie Mae or Freddie Mac
Mortgage loans owned by Fannie Mae or Freddie Mac may defer mortgage payments for 60 days.  Late charges, penalties and reporting of past-due payments to credit bureaus are suspended.  Other mortgage companies may offer similar relief options.  Check with your lender to explore further.

Mortgage Deferment Tips
A good article with helpful advice on seeking mortgage deferment from your lender.

RENT & EVICTION SUPPORT

Dallas Rent Relief for Renters and Landlords
Texans have options when it comes to rent relief. Click here to learn about ways Texans can get help through Texas Rent Relief, Dallas County Rental Relief, Dallas Rental Assistance Collaborative, and Stop TX Evictions: The Dallas Morning News: Texas has millions in COVID-19 rent relief

Dallas County
Effective March 18, 2020, Dallas County has banned eviction orders until May 20.  Exceptions may apply.  Anyone who has been evicted or facing eviction after March 18 may call or email the county’s tenant hotline at 214-653-6563 or [email protected].

Texas Supreme Court
Effective March 19, 2020, Texas Supreme Court issued an order Thursday halting eviction proceedings statewide until April 19, effective immediately.  One exception: Landlords may proceed with eviction cases only if the actions of the occupants “pose an imminent threat” of physical harm to the landlord, the landlord’s employees or other tenants, or if the occupants are engaging in criminal activity.

SENIOR SUPPORT

Senior Source
If you are caring for seniors or have family members in nursing facilities, our partner Senior Source can provide much needed resource and comfort. Call 214-823-5700, press 1 for utility bill assistance and financial safety services, press 2 for support if your loved ones are in assisted living/nursing homes, press 3 for caregiver support.

SHELTER & HOUSING

Dallas County Health and Human Services
DCHHS office will remain open for one-on-one home loan counseling.  Contact 214-819-6060 or email [email protected]for more information or to schedule an appointment.

Kay Bailey Hutchison Convention Center
The Kay Bailey Hutchison Convention Center is providing overnight shelter with appropriate social distancing capability. The shelter will be open from 5pm to 7pm daily.  For more information, call 214-670-3696.

Metro Dallas Homeless Alliance (MDHA)
Metro Dallas Homeless Alliance (MDHA) has opened a new toll-free helpline, which persons may call for assistance in finding shelter and housing.  If you require immediate assistance locating a shelter or housing please contact the MDHA Crisis Helpline at 888-411-6802.

Salvation Army
The shelter is still open and available for anyone seeking shelter. If there are any signs of illness they are sending clients to Parkland Hospital to get tested.  Call 214-424-7000 for more information.

Under One Roof Dallas
Under 1 Roof Dallas is a faith-based organization that primarily focuses on homeless prevention in Dallas. They can help pay rent and utilities if you need the assistance. For more information, call 214-343–4000 or email[email protected]

SMALL BUSINESS

City of Dallas

To apply for the $10,000 grant, go to https://www.surveymonkey.com/r/SBCFgrant

To apply for the $50,000 loan, go to https://www.surveymonkey.com/r/SBCFloan

Forbes – List of Banks Offering Relief
Several banks are offering forbearance and aid programs.  Check out this list updated by Forbes. WiNGS Small Business Advisers recommend that you contact your bank to explore options.

Internal Revenue Service

Tax Filing and Quarterly Filing Deadlines Extended:  The federal tax return filing deadline is now July 15, 2020. For tax payments of up to $10 million, the IRS has also extended the deadline for both individuals and businesses to July 15, 2020. Estimated tax payments for 2020 originally due on April 15 will now be due on July 15.

Employer Tax Credits for Coronavirus-related Leave: Small to medium businesses with less than 500 employees are reimbursed 100% for coronavirus-related leave.  Employees receive up to 80 hours of paid sick leave and expanded paid child care leave when employees’ children’s schools are closed or child care providers are unavailable. The benefit applies to self-employed individuals as well.

LiftFund

On April 13, the State of Texas announced $50M of forgivable loans will be made to Texas small businesses through LiftFund.  The loans will be made through the SBA’s Paycheck Protection Program.  Call 888-215-2373.

Small Business Administration

Economic Injury Disaster Loan (EIDL)

Texas small businesses can apply for the SBA Economic Injury Disaster Loans that offer up to $2M.  These loans may be used to pay fixed debts, payroll, accounts payable and other bills that can’t be paid because of the disaster’s impact. The interest rate is 3.75% for small businesses without credit available elsewhere; businesses with credit available elsewhere are not eligible. The interest rate for non-profits is 2.75%.  The program offers an up to $10,000 forgivable advance feature.  Businesses can apply online directly on the SBA website. 

Paycheck Protection Program

Allows businesses to borrow enough to cover monthly payroll costs for up to 2.5 months. If used for payroll, mortgage interest or other qualified expenses.  Loans may be forgiven as long as the employer continues to employ its workers or rehires them when they reopen for business.  Businesses must apply through a preferred SBA lender.  Many banks will work with only existing customers.  Contact WiNGS business advisers for a current list of DFW lenders who are accepting new customer applications.

Texas Women’s University
TWU announced its AssistHer Emergency Relief Grant  assist Texas, woman-owned businesses that have been severely impacted by Coronavirus (COVID-19). A total of $1,000,000 (100 grant awards) is available.  Each grant size is $10,000.  More information can be found on TWU’s page.

U.S. Chamber of Commerce
The U.S. Chamber of Commerce offers aCoronavirus Small Business Guideto help you navigate and adapt to these extraordinarily difficult times.

STUDENT LOANS

Under the CARES Act, All loan and interest payments would be deferred through September 30 without penalty to the borrower for all federally owned student loans.

TRANSPORTATION

Jubilee Park and Uber
Need groceries, a ride to work, or other essentials? Jubilee is offering free rides powered by Uber. Use link to reserve a ride or call at 214-887-1364 x 257. Available in zipcode areas 75210, 75211, and 75233.

UNDOCUMENTED WORKER RESOURCES

Undocumented Workers Fund Dallas
Please apply by sending an email to [email protected]

UNEMPLOYMENT & EMPLOYMENT SUPPORT

Dallas Regional Chamber
Say Yes to Dallas and the Dallas Regional Chamber, with partners across North Texas offers job postings of employers hiring throughout Dallas.

Texas Workforce Commission
If your employment has been affected by the coronavirus (COVID-19), you can apply for benefits either online at any time using Unemployment Benefits Services or by calling TWC’s Tele-Center at 800-939-6631 from 8 a.m.-6 p.m. Monday through Friday. For best results, access the website from 10pm to 8am due to volume.

Unemployment benefits have been expanded under the CARES Act. Self-employed and individual contractors may apply. The federal government will provide $600/week on top of state unemployment payments through 7/31/20.  State benefits have been extended by 13 weeks.

UTILITY ASSISTANCE

As of March 26, 2020, the Public Utilities Commission of Texas said it will suspend shutoffs for customers who call their power or utility providers and ask for deferred payments. Electric, water and sewer providers also must suspend late fees. Under the program, customers may be able to avoid disconnects for up to six months.

ATMOS Energy
Atmos Energy has temporarily suspended natural gas disconnections. 

AT&T
As of March 13, 2020, and for the next 60 days, AT&T will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic. All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. AT&T will continue to offer internet access for qualifying limited income households at $10 per month through Access from AT&T program. Eligibility to Access has been expanded to households participating in the National School Lunch Program and Head Start. If you find yourself in financial trouble and unable to pay your bill, please contact them at 800-288-2020.

Dallas Water Utilities
Effective March 16, water disconnects and late fees are suspended until further notice. For customers who have been financially impacted by COVID-19, a 30 day hold will be placed on their account without service disruption.  Call 214.651.1441 for more information.   DWU would also like to remind residents and customers that Dallas’ tap water is safe to drink.

TXU Energy
For customers struggling with hardships due the pandemic, TXU is waiving late frees, extending payment due dates, reducing down-payments, and deferring balances over 5 equal installments. Contact: 1-800-242-9113. Existing TXU customers participating in its TXU Energy Aid Program, may receive payment assistance by calling 211 for a list of participating social service agencies.

If you’ve recently filed for unemployment, you may qualify for the state of Texas COVID-19 Electricity Relief Program that will help keep your power on.  Apply by calling the Texas Lifeline at 866-454-8387.  If you receive SNAP or Medicaid, you’re automatically enrolled and do not need to call.